FREQUENTLY ASKED QUESTIONS
WHAT IS YOUR PAYMENT POLICY?
All orders that are placed prior to 7 days to event do require non-refundable booking fee. This must be paid by date designated on your invoice to confirm your order. If order is placed less than 7 days to event payment is required in full to book. Please note that your order will NOT be made & refund will not be issued if final payment isn't made by designated date on invoice. If you need a payment arrangement you must reach out to see if that option is available to you.
DO YOU OFFER ALLERGEN FREE ITEMS?
Our desserts are all made in a shared kitchen that is exposed & using shared equipment with peanut, nut & gluten. We do not offer a product that services peanut & gluten allergens. If you have any allergy or diatary concerns please reach out to discuss those.
DO YOU OFFER DELIVERY?
Yes! We do deliver to the Indy & surrounding areas for a delivery fee. Please reach out for quote on delivery & set up.
DO YOU OFFER TASTINGS FOR WEDDINGS?
Yes! Our in person tastings are offered at a limited availability. Tastings are $30 for two guests, this cost does come off of your total wedding order if you choose Miss May Designs for your special day. Reach out to us to schedule today!
ARE YOU LICENSED? MY VENUE REQUIRES IT!
Miss May Designs is a licensed food service establishment by shared kitchen, through the Marion County Health Department. If your venue requires license and insurances we are able to provide them with the proper paperwork.
CAKE CARE & TRANSPORTATION
When traveling with a cake, it is best practice to travel with cake on a FLAT surface. We will provide you with a cold cake and any travel after picking up the cake needs to be refrigeration prior. You must take turns VERY slowly and never stop quickly.
*You MUST NOT leave your cake in the car unattended without AC on for any period of time.
*Do NOT use the floorboard heat and avoid any heat if possible. This will create a warm heated environment and potentially cause structural and melting damage.
*Please be aware any temperatures inside or outside must be 70 degrees or below to prevent damage to cake. Long-term sitting in warm temperatures can result in damage to cake.
Any damage to cake after cake is approved and taken off premise, we are not liable for.